IT help that answers in about four seconds.
Gwen sits in your team's system tray. Locked out of email, printer offline, Outlook won't connect — she sorts it on the spot. Anything she can't, a local technician picks up the same day.
A real technician picks up anything she can't finish
Running on 650+ workstations
Nobody logs the twenty minutes they spent waiting.
Someone forgets a password over the weekend and loses the first half of their morning to it.
A stalled queue turns into three people standing around a machine, then a ticket, then a wait.
The small stuff never feels worth calling IT about — so it just quietly eats the day instead.
- Try the old password twice, lock it harder 2m 10s
- Find the number, leave a message 3m 25s
- Wait for somebody to call back 11m 40s
- Confirm who you are 1m 50s
- Reset it, then find your place again 4m 15s
“I’m locked out of my email.”
✓ Reset, temporary password texted, back in
Most IT problems aren't hard. They're just slow.
Fixes the everyday things instantly
Password resets, Office sign-ins, printers, Wi-Fi, mapped drives. She does it while the person is still sitting there.
You can just talk to her
Click the orb and say what's wrong. For anyone who'd rather not describe a technical problem in writing, this is the whole difference.
A real technician behind her
Anything Gwen can't finish becomes a ticket with the full history attached, and a local technician picks it up. Not offshore, not a queue.
Watching things you never see
Updates, disk health, security patches and failing hardware get handled in the background before they become your problem.
Three steps, and nothing changes for your team.
We install her
Gwen goes onto every computer remotely. No server, no new hardware, no downtime. Usually done inside a day.
Your team asks
They click the orb in the corner of the screen and type or say what's wrong, in whatever words they'd use.
It's handled
Fixed on the spot, or handed to a technician with everything already written up. Either way, nobody has to chase it.
She connects to what you already use.
Gwen plugs into the accounts your business already runs on — nothing gets ripped out, nothing gets replaced.
IT support is where Gwen starts. Not where she stops.
The same assistant that fixes the printer can run your reports, book your meetings and carry your admin load — tailored to your company by our in-house team.
See Automation & Customization →See the Scheduling & Admin Assistant →
Gwen has been doing this job every day, for real businesses, for months.
And if something needs hands on it, a technician comes out.
Fifteen minutes, and we'll show you Gwen working.
No slides. We'll open her on a real machine and you can throw problems at her.
Or call us at 778-902-4330.